Privacy Policy

1. Introduction

Sentinel AI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered bias detection services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, company name, job title, and password.
• Billing Information: For paid subscriptions, we collect payment card information, billing address, and transaction history. Payment processing is handled by secure third-party payment processors.
• Content for Analysis: Text content you submit to our Services for bias detection and analysis.
• Communications: Information you provide when you contact us for support, feedback, or inquiries, including email correspondence and support tickets.
• Survey Responses: Optional information you provide in response to surveys or feedback requests.

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, features used, time spent on pages, click patterns, and navigation paths within our Services.
• Log Data: IP address, access times, referring URLs, and error logs.
• Location Data: General geographic location based on IP address (country/region level).

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Maintain your session and remember your preferences
• Understand how you interact with our Services
• Analyze and improve our Services
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving Services

• Deliver, maintain, and improve our bias detection Services
• Process and analyze content you submit for bias detection
• Generate and deliver bias analysis reports and rewriting suggestions
• Develop new features and functionality
• Fix bugs and resolve technical issues

3.2 Account Management

• Create and manage your account
• Process payments and manage subscriptions
• Send account-related notifications (password resets, security alerts)
• Provide customer support

3.3 Communications

• Respond to your inquiries and support requests
• Send service updates and important notices
• Send marketing communications (with your consent)

3.4 AI Model Improvement

• Use anonymized and aggregated data to train and improve our AI models
• Conduct research to enhance bias detection accuracy
• Develop new bias detection capabilities

3.5 Legal and Security

• Detect, prevent, and address fraud and security threats
• Enforce our Terms of Service
• Comply with legal obligations

4. Content Processing and Data Handling

When you submit content to our Services for bias analysis:

• Processing: Your content is processed by our AI systems to detect potential bias and generate rewriting suggestions.
• Storage Duration: Content submitted for analysis is temporarily stored during processing and retained for a limited period (typically 30 days) to enable you to access results and audit trails.
• No Human Review: Your content is processed automatically by our AI systems. Human review only occurs if you request support or report an issue.
• Anonymization: Content may be anonymized and aggregated for AI model improvement. Anonymized data cannot be linked back to you or your organization.
• Your Rights: You retain all ownership rights to your original content. We do not claim ownership of content you submit.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including cloud hosting, payment processing, email delivery, analytics, and customer support. These providers have access to your information only to perform these tasks and are obligated to protect it.

5.2 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6. Data Security

We implement robust security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict access controls and authentication mechanisms
• Infrastructure Security: Secure cloud infrastructure with regular security audits
• Monitoring: Continuous monitoring for security threats and anomalies
• Employee Training: Regular security awareness training for all team members
• Incident Response: Documented incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request your data in a structured, machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain audit trails for compliance purposes

When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or regulatory purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses approved by relevant authorities, to ensure your information receives adequate protection.

10. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by posting the updated policy on our website with a new effective date and, where appropriate, by email. Your continued use of our Services after the effective date of the revised policy constitutes your acceptance of the changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. Note: We do not sell personal information.

To exercise your California privacy rights, contact us at [email protected].

15. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on consent, contractual necessity, legal obligations, or legitimate interests.
• Data Protection Officer: For GDPR-related inquiries, contact our privacy team at [email protected].
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.